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Customer support AI accesses account details, order histories, and internal policies. Prompt injection attacks can expose customer data, reveal security procedures, and provide unauthorized access to sensitive systems.
Attackers can manipulate support AI to access other customers' accounts, orders, and personal information.
Support AI can be tricked into bypassing refund policies, approval workflows, and authentication requirements.
Support procedures, escalation paths, and system limitations can be extracted through carefully crafted prompts.
AI security is just one part of the equation. Organizations must also navigate the regulatory landscape of AI compliance.
Not complying with the EU AI Act can lead to fines up to €35 million or 7% of global annual turnover, whichever is higher.
Learn About EU AI Act ComplianceSupport AI communicates directly with users who may intentionally probe for vulnerabilities or accidentally trigger attacks.
Effective support requires access to customer accounts, order systems, billing, and knowledge bases across multiple platforms.
Support AI is designed to be helpful and trusting—characteristics that attackers exploit through social engineering prompts.
Unlike human support agents, AI support operates continuously, providing attackers unlimited time to test and refine exploits.
SonnyLabs protects customer support AI from prompt injection while maintaining the helpful, responsive experience customers expect.